.jpg) |
Our sales teams are noticeably more confident and competent |
When Ravi considered changing the use of his technical team in sales based operations, it exposed a need to develop the technical presentation skills of his Field Sales Executives.
PeopleRealm worked with Ravi to understand how the technical presentations supported the sales process. This led to the formulation of a training programme focussed on industry specific presentation techniques required to showcase the company’s product range.
Ravi observed “With the whole Sales Executive Team undertaking this bespoke training, they are noticeably more confident and competent in presenting our technical product range. As a result we no longer need the technical teams on site for sales visits, which has significantly reduced the cost of sales”. |
|
.jpg) |
Customer compliants are down and morale has increased |
Customer service was the focal point of Stephen’s business. With new employees arriving as part of his growth strategy, he had to ensure that both ‘new’ and ‘old’ team members worked as one in supporting the business.
PeopleRealm designed a tailor made programme focussed on increasing communication, colleague respect and customer appreciation. As a result Stephen fed back one month later that ‘The team is now able to operate as a single unit with personal responsibility being adopted by everyone; customer complaints are down and morale has increased’. |
|
|
